[Eye - oh - bay - dee]
[Eye - oh - bay - dee]
[Eye - oh - bay - dee]
customer
centric
Change | Strategy
RETAIL specialist
Customer centric Change | Strategy RETAIL Specialist
Helping customer-facing organisations make clearer decisions and achieve better outcomes.
Helping customer-facing organisations make clearer decisions and achieve better outcomes.
Helping customer-facing organisations make clearer decisions and achieve better outcomes.
Expert in
Retail
Retail
Retail
Customer Experience
Customer Experience
Customer Experience
Change Delivery
Change Delivery
Change Delivery
Strategic Execution
Strategic Execution
Strategic Execution
[ About Me ]
[ About Me ]
Hi, I’m Alan…
… an expert in retail transformation with over two decades driving in-store experience and operational efficiency for customer-facing organisations.
I bring a unique combination of lived operational leadership with a proven strategic tool set and broad insight into retail technology.
I've felt your challenges firsthand and know how to deliver lasting results that positively impact your customers and teams.
My approach is simple: find what’s really driving friction, focus on the biggest opportunities, and build a plan teams can get behind.
[ About Me ]
Hi, I’m Alan…
… an expert in retail transformation with over two decades driving in-store experience and operational efficiency for customer-facing organisations.
I bring a unique combination of lived operational leadership with a proven strategic tool set and broad insight into retail technology.
I've felt your challenges firsthand and know how to deliver lasting results that positively impact your customers and teams.
My approach is simple: find what’s really driving friction, focus on the biggest opportunities, and build a plan teams can get behind.
Trusted by
[ Services ]
[ Services ]
Where Can I Help?
Covering the full in-store experience, with a specialism in front-end operations. I help retailers unlock performance and enhance customer experience.
I work with your teams and data to pinpoint the biggest opportunities, agree priorities and build a roadmap that delivers results.
[ Services ]
Where Can I Help?
Covering the full in-store experience, with a specialism in front-end operations.
I help retailers unlock performance and enhance customer experience.
I work with your teams and data to pinpoint the biggest opportunities, agree priorities and build a roadmap that delivers results.
[ Testimonials ]
What People Say
“I loved working with Alan. He is super organised and a great pair of hands on a project. We worked together on a high profile change project. Alan had an amazing ability to get things done, even when it was complex, and head-spinningly tricky. Most of all, Alan is a joy to work with. He's calm, clear and kind..”
Laurie Morgan
Partner OxfordSM
"Alan worked for me in successfully delivering a major change programme. His clarity of thought and communication enables him to provide a targeted vision and direction to teams. He is outcome-focused, tenacious in delivering, and innovative in solution development and landing change."
Matt Clifton
Chief Of Staff JLP
"Alan brings a strong strategic mindset, backed by deep retail knowledge and a sharp focus on the customer. He’s great at turning ideas into actionable plans, digging into the detail, tracking the data, and making things happen."
Corinne Manzatucci
Head of Customer Experience Ocado
"Myself and my team have had the pleasure of working with Alan on a number of projects and he is known for being calm, considerate and collaborative in his approach, as well as curious and creative in his thinking. This combination makes him one of the most enjoyable and effective people that we work with."
Helen Caroll
Head of Brand & Customer Experience Waitrose
“Alan's customer focus is truly exceptional. His understanding of the service sector is comprehensive, informed by a wide range of industry information and best practices that he uses to drive innovation. Alan is a true expert in his area and completely dedicated to what he does.”
Sophie Dentith-Davies
Commercial Project Lead Waitrose
[ Testimonials ]
What People Say
“I loved working with Alan. He is super organised and a great pair of hands on a project. We worked together on a high profile change project. Alan had an amazing ability to get things done, even when it was complex, and head-spinningly tricky. Most of all, Alan is a joy to work with. He's calm, clear and kind..”
Laurie Morgan
Partner OxfordSM
"Alan worked for me in successfully delivering a major change programme. His clarity of thought and communication enables him to provide a targeted vision and direction to teams. He is outcome-focused, tenacious in delivering, and innovative in solution development and landing change."
Matt Clifton
Chief Of Staff JLP
"Alan brings a strong strategic mindset, backed by deep retail knowledge and a sharp focus on the customer. He’s great at turning ideas into actionable plans, digging into the detail, tracking the data, and making things happen."
Corinne Manzatucci
Head of Customer Experience Ocado
"Myself and my team have had the pleasure of working with Alan on a number of projects and he is known for being calm, considerate and collaborative in his approach, as well as curious and creative in his thinking. This combination makes him one of the most enjoyable and effective people that we work with."
Helen Caroll
Head of Brand & Customer Experience Waitrose
“Alan's customer focus is truly exceptional. His understanding of the service sector is comprehensive, informed by a wide range of industry information and best practices that he uses to drive innovation. Alan is a true expert in his area and completely dedicated to what he does.”
Sophie Dentith-Davies
Commercial Project Lead Waitrose
[ Testimonials ]
What People Say
“I loved working with Alan. He is super organised and a great pair of hands on a project. We worked together on a high profile change project. Alan had an amazing ability to get things done, even when it was complex, and head-spinningly tricky. Most of all, Alan is a joy to work with. He's calm, clear and kind..”
Laurie Morgan
Partner OxfordSM
"Alan worked for me in successfully delivering a major change programme. His clarity of thought and communication enables him to provide a targeted vision and direction to teams. He is outcome-focused, tenacious in delivering, and innovative in solution development and landing change."
Matt Clifton
Chief Of Staff JLP
"Alan brings a strong strategic mindset, backed by deep retail knowledge and a sharp focus on the customer. He’s great at turning ideas into actionable plans, digging into the detail, tracking the data, and making things happen."
Corinne Manzatucci
Head of Customer Experience Ocado
"Myself and my team have had the pleasure of working with Alan on a number of projects and he is known for being calm, considerate and collaborative in his approach, as well as curious and creative in his thinking. This combination makes him one of the most enjoyable and effective people that we work with."
Helen Caroll
Head of Brand & Customer Experience Waitrose
“Alan's customer focus is truly exceptional. His understanding of the service sector is comprehensive, informed by a wide range of industry information and best practices that he uses to drive innovation. Alan is a true expert in his area and completely dedicated to what he does.”
Sophie Dentith-Davies
Commercial Project Lead Waitrose
“I loved working with Alan. He is super organised and a great pair of hands on a project. We worked together on a high profile change project. Alan had an amazing ability to get things done, even when it was complex, and head-spinningly tricky. Most of all, Alan is a joy to work with. He's calm, clear and kind..”
Laurie Morgan
Partner OxfordSM
"Alan worked for me in successfully delivering a major change programme. His clarity of thought and communication enables him to provide a targeted vision and direction to teams. He is outcome-focused, tenacious in delivering, and innovative in solution development and landing change."
Matt Clifton
Chief Of Staff JLP
"Alan brings a strong strategic mindset, backed by deep retail knowledge and a sharp focus on the customer. He’s great at turning ideas into actionable plans, digging into the detail, tracking the data, and making things happen."
Corinne Manzatucci
Head of Customer Experience Ocado
"Myself and my team have had the pleasure of working with Alan on a number of projects and he is known for being calm, considerate and collaborative in his approach, as well as curious and creative in his thinking. This combination makes him one of the most enjoyable and effective people that we work with."
Helen Caroll
Head of Brand & Customer Experience Waitrose
“Alan's customer focus is truly exceptional. His understanding of the service sector is comprehensive, informed by a wide range of industry information and best practices that he uses to drive innovation. Alan is a true expert in his area and completely dedicated to what he does.”
Sophie Dentith-Davies
Commercial Project Lead Waitrose
“I loved working with Alan. He is super organised and a great pair of hands on a project. We worked together on a high profile change project. Alan had an amazing ability to get things done, even when it was complex, and head-spinningly tricky. Most of all, Alan is a joy to work with. He's calm, clear and kind..”
Laurie Morgan
Partner OxfordSM
"Alan worked for me in successfully delivering a major change programme. His clarity of thought and communication enables him to provide a targeted vision and direction to teams. He is outcome-focused, tenacious in delivering, and innovative in solution development and landing change."
Matt Clifton
Chief Of Staff JLP
"Alan brings a strong strategic mindset, backed by deep retail knowledge and a sharp focus on the customer. He’s great at turning ideas into actionable plans, digging into the detail, tracking the data, and making things happen."
Corinne Manzatucci
Head of Customer Experience Ocado
"Myself and my team have had the pleasure of working with Alan on a number of projects and he is known for being calm, considerate and collaborative in his approach, as well as curious and creative in his thinking. This combination makes him one of the most enjoyable and effective people that we work with."
Helen Caroll
Head of Brand & Customer Experience Waitrose
“Alan's customer focus is truly exceptional. His understanding of the service sector is comprehensive, informed by a wide range of industry information and best practices that he uses to drive innovation. Alan is a true expert in his area and completely dedicated to what he does.”
Sophie Dentith-Davies
Commercial Project Lead Waitrose
“I loved working with Alan. He is super organised and a great pair of hands on a project. We worked together on a high profile change project. Alan had an amazing ability to get things done, even when it was complex, and head-spinningly tricky. Most of all, Alan is a joy to work with. He's calm, clear and kind..”
Laurie Morgan
Partner OxfordSM
"Alan worked for me in successfully delivering a major change programme. His clarity of thought and communication enables him to provide a targeted vision and direction to teams. He is outcome-focused, tenacious in delivering, and innovative in solution development and landing change."
Matt Clifton
Chief Of Staff JLP
"Alan brings a strong strategic mindset, backed by deep retail knowledge and a sharp focus on the customer. He’s great at turning ideas into actionable plans, digging into the detail, tracking the data, and making things happen."
Corinne Manzatucci
Head of Customer Experience Ocado
"Myself and my team have had the pleasure of working with Alan on a number of projects and he is known for being calm, considerate and collaborative in his approach, as well as curious and creative in his thinking. This combination makes him one of the most enjoyable and effective people that we work with."
Helen Caroll
Head of Brand & Customer Experience Waitrose
“Alan's customer focus is truly exceptional. His understanding of the service sector is comprehensive, informed by a wide range of industry information and best practices that he uses to drive innovation. Alan is a true expert in his area and completely dedicated to what he does.”
Sophie Dentith-Davies
Commercial Project Lead Waitrose
[ WORK WITH ME ]
Ready To Get Clearer On Priorities?
[ WORK WITH ME ]
Ready To Get Clearer On Priorities?
[ WORK WITH ME ]